Frequently Asked Questions

Ancient Echo Jewelry

1. What materials are your jewelry pieces made from?

Our pieces are crafted from carefully selected materials including high-quality alloys, gold-plated finishes, stainless steel, and nature-inspired designs. Each item is chosen or crafted for durability, comfort, and long-lasting beauty.

2. Are your pieces hypoallergenic?

Most of our jewelry is hypoallergenic and safe for sensitive skin.
If you have specific allergies, please check each product description for detailed material information or contact our support team.

3. Do your products tarnish?

With proper care, our jewelry is designed to resist tarnishing.
We recommend keeping your pieces dry, storing them separately, and avoiding chemicals or perfumes to extend their lifespan.

4. How long does shipping take within the U.S.?

Our standard processing time is 1–2 business days.
Delivery typically takes:

• Standard Shipping: 3–6 business days

• Expedited Shipping: 2–3 business days

• Express Shipping: 1–2 business days

(Delivery times may vary during peak seasons.)

5. Do you ship internationally?

At the moment, we primarily ship within the United States.
For international shipping availability, please check our shipping page or contact us directly.

6. How do I track my order?

Once your order is shipped, you will receive an email with a tracking link.
Tracking information may take up to 24 hours to update.

7. Can I change or cancel my order after placing it?

We process orders quickly, so changes and cancellations cannot be guaranteed.
Please contact us as soon as possible at support@ancientechojewelry.com and we will do our best to assist you.

8. What is your return policy?

We accept returns for unused, unworn items in original condition within 14 days of delivery.
For hygienic reasons, earrings cannot be returned.
Please review our full Return Policy page or contact customer service for assistance.

9. What if my jewelry arrives damaged?

We sincerely apologize for any inconvenience.
If your item arrives damaged, defective, or incorrect, please email us within 48 hours with photos, and we will arrange a replacement or solution promptly.

10. Do you offer gift packaging?

Yes! Many of our pieces come with elegant packaging suitable for gifting.
If you need additional gift options, please contact us before placing your order.

11. How should I care for my jewelry?

To keep your pieces looking their best:

• Store them in a dry place

• Avoid water, sweat, lotions, and perfumes

• Clean gently with a soft cloth

• Remove before exercise or swimming

12. How can I contact customer support?

You can reach us anytime at:
📧 support@ancientechojewelry.com
Our team typically responds within 24 hours on business days.